Shipping Policy

Thank you for shopping with us. We work hard to process and deliver every order as quickly and safely as possible.

Order Processing

Orders are typically processed within 2–5 business days after payment is confirmed.

Orders placed on weekends or public holidays will begin processing on the next business day.

During holidays, sales events, or periods of high order volume, processing may take slightly longer.

Estimated Delivery Time

After your order has been shipped, estimated delivery times are:

• United States: 5–12 business days

• Canada: 7–15 business days

• Other International Destinations: 7–20 business days

Delivery times are estimates and may vary depending on destination, carrier delays, weather, customs, or other circumstances outside our control.

Shipping Confirmation & Tracking

Once your order ships, you will receive a shipping confirmation email with your tracking number.

Please allow up to 2–3 business days for tracking information to update after shipment.

Shipping Costs

Shipping charges are calculated and displayed at checkout.

From time to time, we may offer free shipping promotions. Any applicable offer will be shown on the product page or during checkout.

Incorrect Shipping Address

Please carefully review your shipping address before placing your order.

If you notice an error, contact us as soon as possible. We will do our best to update the address before the order is shipped.

Once an order has been shipped, we may not be able to change or redirect the delivery address.

Customers may be responsible for additional shipping costs if an order is returned because of an incorrect or incomplete address.

Delayed Orders

Occasional carrier delays can occur.

If your tracking information has not updated for several days, this does not necessarily mean the package has been lost.

If your order has not arrived within the expected delivery window, please contact us and we will help investigate the shipment.

Lost Packages

If tracking shows that your package has not been delivered and appears to be lost in transit, please contact us.

We will work with the shipping carrier to investigate and determine the appropriate resolution.

Packages Marked as Delivered

If tracking shows your package as delivered but you cannot locate it, please:

1. Check around your property, mailbox, porch, garage, and other delivery locations.

2. Ask household members or neighbors if they accepted the package.

3. Allow up to 24–48 hours, as some carriers may mark packages as delivered before final delivery.

If you still cannot locate the package, please contact us and we will assist you.

Damaged Items

If your order arrives damaged, please contact us as soon as possible and provide:

• Your order number

• Photos of the damaged item

• Photos of the shipping packaging, if available

We will review the situation and help arrange an appropriate solution.

International Orders, Customs & Duties

International shipments may be subject to customs inspections, import taxes, VAT, duties, or other fees charged by the destination country.

Unless otherwise stated at checkout, these charges are the responsibility of the customer.

Customs processing may also cause additional delivery delays.

Order Changes & Cancellations

If you need to change or cancel your order, please contact us as soon as possible.

We will do our best to accommodate your request before the order enters processing or ships. Once an order has been shipped, it can no longer be canceled.

Need Help?

If you have any questions about your shipment, please contact our customer support team and include your order number so we can assist you as quickly as possible.

We appreciate your patience and thank you for shopping with us.